Shipping Policy

General Shipping Information

We have shipping options for New Zealand, Australia and France however we can ship worldwide upon request. Every order is carefully wrapped in tissue and shipped in a card box packaging and then dispatched within 2 working days.

Your order is important to us which is why we want it to arrive in perfect condition.

Delivery Timeframes

James & Stella work with various third party courier agencies within New Zealand and internationally. Our couriers will deliver your order during working hours only.

Delivery timeframes can varies from one country to another and from the courier used. Tracking details will be provided to you as soon as they are available.

Estimated shipping timeframes are as follows:

New Zealand:

Auckland: 1-2 business days

North Island: 2-3 business days

South Island: 3-5 business days

Please note orders being shipped to rural areas may take longer to arrive.

International:

Australia: 10-14 business days

France:  10-14 business days

Track your orders

When your order has been processed and shipped, you will receive an e-mail notification from us with the shipping details and the tracking number.  Once your order has shipped from our workshop, please directly contact the courier company with any inquiries about the status of your package.  

We use a third party courier company to ship orders.  If you have any questions regarding the status of your shipment, we will try our best to help you contact the courier company.  However, we have no controls over the courier companies' delivery timeframe or outcome.  Therefore, the fastest and the best way is you directly contact the courier company with any enquiries about the status of your package.  `

For any further request, please email us at: hello@jamesandstella.com

Change of delivery address

We can change the delivery address if the order is not shipped.

Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with the courier company.

Shipping Delay or Stolen Shipment

If there are Shipping Delays, it may take an additional 7-10 business days for delivery.

Please note that shipping delays are completely out of our control, and James & Stella is not responsible for the delay that is occurred by the NZ courier company.  

Normally all packages require a signature for delivery unless permission or instruction is given by the customer to leave the goods without a signature.  In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies.

We are not responsible for lost or stolen packages or packages delayed in transit.

Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason. 

COVID-19

Please factor in shipping and freight delays particularly during peak seasons. Current shipping delays that courier companies are experiencing are out of our control, we recommend that orders are placed well in advance to avoid further delays.

Due to Covid-19 some countries and regions are currently experiencing service disruption, or the complete suspension of sending and delivery services.