Privacy policy

This policy explains how and when jamesandstella.com collects personal information, what we do with it and your right to see or change it.

PURPOSE

The purpose of this privacy policy is to let users of jamesandstella.com (the ‘site’) know when we collect personal information and what we do with it.

We don’t use, share or transfer personal information in connection with the site except as set out in this policy, or as otherwise set out somewhere on the site (including in terms linking to the site).

TERMS OF USE

Collection, storage and use of personal information

No need to disclose personal information.

You can use the site without disclosing any personal information.

Your disclosure of personal information

You may choose to disclose personal information to us when you purchase product through the site. We need some information to be able to complete your order including your name, email address, physical address and phone number. 

This information is stored on our website and is shared with our shipping partner.

Holding of information

If you provide personal information, it’s held by James & Stella. It may be shared with third-party contractors to the extent necessary for them to administer or work on the site, or to work on special projects with us. Email addresses are not made available to the public. Unless required by law, we won’t publicise the names or email addresses of individuals who purchase with us or provide feedback to us without their consent.

Use of personal information

We’ll only use personal information provided to us for the purpose of:

  • completing your orders

  • administering, evaluating and improving the site

  • improving our services, and

  • communicating with you, including responding to your feedback and information provided in submission forms.

Feedback

Feedback is important and is used to evaluate and improve the site. We may pass on relevant comments to James and Stella employees or contractors who administer or contribute content to the site. This could include your email address and other identifying information that you’ve provided.

Statistical information and cookies

Statistical information collected

We may collect statistical information about your visit to help us improve the site. This information is aggregated and doesn’t identify you personally. It includes:

  • your IP address

  • the search terms you used

  • the pages you visited on our site and the links you clicked on

  • the date and time you visited the site

  • the referring site (if any) from which you clicked through to this site

  • your operating system, for example Windows XP, Mac OS X

  • the type of web browser you use, such as Internet Explorer, Chrome or Mozilla Firefox

  • other things like your screen resolution and the language setting of your browser.

Use of statistical information

The statistical information referred to above can be viewed by James & Stella site administrators. 

Cookies

This site generates persistent session cookies (that is, they have an expiry date and are removed on that date) for the purpose of monitoring site usage. The cookies don’t collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.

Records and disclosure statement

Public records and official information

Your emails and contributions to the site may constitute public records and be retained to the extent required by the Public Records Act 2005. James & Stella may also need to disclose those materials under the Official Information Act 1982.

Correcting your personal information

Your rights

Under the Privacy Act 1993, you have the right to access and ask us to correct any of your personal information provided to James & Stella in connection with your use of this site.

Contact us if:

  • you would like to see, change or remove your personal information James & Stella has stored, or

  • you have any concerns regarding your privacy.

James & Stella may require proof of your identity before being able to provide you with any personal information.

James & Stella
1/29 Anzac Street
Takapuna 0622
Auckland

Email: hello@jamesandstella.com